Policies

AGE & SIZE RESTRICTIONS:

Your safety is our top priority. To ensure a safe and enjoyable experience for all guests, all participants must meet the following physical requirements

• Climbers must be a minimum of 7 years old. Anyone under the age of 16 must have a responsible adult chaperone at least 18 years of age on site.
  • 7-9 years old’s:
    • Are able to participate on our Yellow and Green courses accompanied by a chaperone over 18 years of age (max of two climbers per chaperone). 
    • 7-9 year old's do not have access to our Blue course
  • 10-11 year old’s: 
    • Are able to participate on our Yellow and Green courses supervised by a chaperone over 18 years of age (max of ten climbers per chaperone).
    • Are able to participate on our Blue course accompanied by a chaperone over 18 years of age (max of two climbers per chaperone).
  • 12-15 year old’s: 
    • Are able to participate on our Yellow, Green and Blue courses supervised by a chaperone over 18 years of age (max of ten climbers per chaperone).
  • 16+ year old’s: 
    • Are able to participate on our Yellow, Green and Blue courses without a chaperone on site.
• Must be able to reach a minimum of 66" with both heels on the ground.
• Climber may not be taller than 6'6".
• Must be a minimum of 40 lbs and a maximum of 275 lbs.

These requirements are strictly enforced to maintain the safety and integrity of our aerial courses.

It is the responsibility of each guest to review and confirm they meet these physical requirements prior to booking. If you are unsure whether you or someone in your group meets these requirements, please contact us before making a reservation.

Guests who arrive for their scheduled adventure and do not meet the physical requirements at check-in will not receive a cash refund.

However, the value of the activity will be refunded in the form of a gift card, which:

• Can be used at a later date
• Is fully transferable to another individual

We encourage all guests to reach out with any questions before booking to ensure a smooth and enjoyable experience.

CLOTHING & EQUIPMENT REQUIREMENTS:

• Climbers must wear closed toed shoes (no sandals or Crocs) and clothing must provide adequate coverage/protection for a full-body harness.
• Climbers must secure loose hair, clothing or objects carefully to prevent anything from getting caught in the cabling or zip lines.
• Hair longer than shoulder length must be put into a low and tight hairstyle.
• Gloves are required on the course. You may bring your own or purchase a pair from us during the check-in process.
• Climbers must wear and use all provided equipment as directed. Harnesses must be removed before using the restroom. If gear is removed it must be checked by a guide prior to re-accessing the course.

OTHER RESTRICTIONS & REQUIREMENTS:

• Climbers and/or climber’s parent/guardian must sign a release of liability waiver and accept all risks or participating prior to starting their adventure.
• Candy, gum, and other choking hazards are not permitted on the course.
• Phones and cameras are not permitted on the course. Carry at your own risk.
• Smoking and other tobacco products (including e-cigs) are not permitted on the course or used while in provided equipment.
• Firearms are not permitted on the course.
• Climbers that are pregnant are unable to participate in the course.
• Climbers with heart conditions or limited mobility should consult their physician prior to accessing the course.
• Climbers must be of sound mind and body while on the course. Climbers may never be under the influence of alcohol or drugs. Climbers may be asked to leave the course if a guide finds they are putting themselves, other climbers, or the guides at risk.
• The aerial course runs rain or shine but during certain weather conditions climbers may be asked to evacuate the course until further instruction is given by a guide.
• Climbers may not access the course or training station outside of operating hours or without a guide present.

EXTREME WEATHER CANCELLATION:

Koteewi Aerial Adventures operates rain or shine! However, in the event of extreme weather:

• The course may be temporarily closed, and your time will be extended.
• In the event that the park must close early, or we have to close for your scheduled date due to extreme weather:
  • Guests will be able to reschedule for a different date.
  • If you are unable to reschedule you may receive a refund for your purchase.

GENERAL ADMISSION CANCELATIONS AND GROUPS OF 20 OR LESS:

• Cancellations made 72 hours or more in advance are eligible for a full refund.
• Cancellations inside of 72 hours are not eligible for a refund.
• Client may reschedule their adventure inside of 72 hours but are subject to $3.00 convenience fee per ticket.
  • This amount will be charged at the time of rescheduling.
• Koteewi Aerial Adventure will provide vouchers for guests that can no longer join your group if notified at least 24 hours prior to the start of client booking.
  • Vouchers are subject to $3.00 convenience fee per ticket.
  • This amount will be deducted from the voucher issued.
• Clients that No Call/No Show are not eligible for a refund or voucher.

LARGE GROUP CANCELATIONS (GROUPS OF MORE THAN 20):

• Cancellations made 7 or more days in advance are eligible for a full refund.
• Cancellations inside of 3-7 days prior to your adventure are eligible for a 50% refund.
• Cancellations inside of 3 days are ineligible for a refund
• Client may reschedule their adventure inside of 3 days but are subject to a convenience fee.
  • $3.00 convenience fee per ticket.
  • This amount will be charged at the time of rescheduling.
• If you reduce your group size within 7 days of your reservation, you are still responsible for the full payment of the original reservation.
• Koteewi Aerial Adventure may provide vouchers for guests that can no longer join your group if notified at least 24 hours prior to the start of client booking.
  • Vouchers are subject to $3.00 convenience fee per ticket.
  • This amount will be deducted from the voucher issued.
• Clients that No Call/No Shows are not eligible for a refund or voucher.